Return and Exchange policy

We want you to love your purchase, and if something isn’t quite right, we’re here to help.

 

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, items must be:

  – Unworn and unwashed

  – In the original condition with tags/packaging

• Items showing signs of wear, washing, or damage after delivery cannot be accepted.

 

Exchanges

• If you need a different size or color, let us know within 7 days.

• Exchanges are subject to product availability.

 

Non-returnable items

• Personalized or custom items (such as special sizes or designs) cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or defective items

• If your order arrives damaged or with a manufacturing issue, please contact us within 48 hours with photos.

• We’ll replace it at no extra cost.

 

How to start a return

To request a return or exchange, simply contact our support team at woobenwise@outlook.com with your order number and details or through any of our social media channels. We’ll guide you through the next steps.

Shipping Policy

We aim to make your shopping experience smooth and enjoyable. Please review our shipping terms below:

 

1. Shipping Time

• Delivery times vary depending on your location.

• Average delivery: 7-10 days

• Delays may occur due to customs or courier issues, which are outside our control.

2. Shipping Rates

• Shipping costs are calculated at checkout based on your location

 

3. Lost or Delayed Packages

• We are not responsible for delays caused by carriers or customs.

• If a package is lost in transit, please contact us at woobenwise@outlook.com so we can assist.

 

4. Wrong Address

• Please make sure your shipping details are correct.

• We are not responsible for orders shipped to an incorrect address provided by the customer.

 

5. Contact Us

For any questions about shipping, reach us at:

📧 woobenwise@outlook.com

📱 Or through our social media channels.

Terms of Service

Welcome to Woobenwise By using our website and services, you agree to the following terms:

1. Use of Website

• You agree to use this site only for lawful purposes.

• Do not misuse or interfere with the website.

• Terms may be updated at any time without prior notice.

 

2. Products & Availability

• We aim to keep product descriptions, prices, and stock accurate.

• Errors may be corrected, and orders may be updated or canceled if necessary.

• All products are subject to availability.

 

3. Orders & Payments

• Orders are confirmed only after full payment is received.

• We may refuse or cancel suspicious or incomplete orders.

• Prices are shown in [Your Currency] and may change without notice.

 

4. Shipping & Delivery

• We do our best to deliver on time, but delays by couriers or customs are beyond our control.

• Once shipped, risk of loss passes to the customer.

 

5. Returns & Exchanges

• Returns are only accepted if the item is damaged, defective, or incorrect due to our mistake.

• Requests must be made within 7 days of delivery.

• Items must be unworn, unwashed, and in original packaging.

• Wrong size or color chosen by the customer cannot be returned or refunded.

6. Limitation of Liability

• We are not responsible for indirect or incidental damages.

• Our maximum liability is limited to the value of the order.

7. Intellectual Property

• All logos, designs, and content belong to [Your Brand Name].

• They may not be copied or used without permission.

 

8. Contact Us

For any questions about these Terms:

📧 Woobenwise@outlook.com

📱 Or via our official social media channels.